Terms of service
Terms of service
These terms govern purchases on athleticaliments.com. Please read them before you order. By placing an order you accept the terms in force on that date.
1. Who we are
- Athletic Aliments S.L.
- CIF: B56308737
- Registered address: Carrer d'Atenes 9, 08006 Barcelona, Spain
- Email: support@athleticaliments.com
2. Scope
The website sells sports nutrition products to consumers. These terms apply to every order placed on the website. To buy, you must be of legal age, or an emancipated minor, and have the legal capacity to enter into a contract.
We may update these terms. Each order is governed by the version published when it was placed.
3. Customer account
You can buy as a guest or with a customer account. You sign in with your email address and a one-time code. In your account you can see your orders and manage your addresses. Keep access to your email account secure.
4. How an order is placed and when the contract is formed
- Choose the products, flavour and size and add them to the cart.
- Go to checkout and enter your contact details, delivery address and shipping method.
- Review the order summary. You can correct any detail before paying by going back in the checkout.
- Choose a payment method and confirm the order.
The contract is formed when we send you the order confirmation by email. If you do not receive it within 24 hours, write to support@athleticaliments.com. We keep a record of each order, and you can see it in your customer account or ask us for a copy.
The contract can be concluded in English, Spanish or Catalan.
We may cancel an order if a product is out of stock or a price was shown in clear error. In that case we tell you and refund any amount paid in full.
5. Prices and taxes
Prices are in euros and include VAT. Shipping costs are added at checkout, before you pay. The total you see before you confirm the order is the total you pay. Orders delivered outside the European Union may be subject to import duties and taxes in the destination country; see the Shipping policy.
6. Payment
You pay at checkout with one of the methods shown there, which include card, Shop Pay and Apple Pay. Payment is processed by the payment provider over an encrypted connection. We do not see or store your full card details. The order is charged when you confirm it.
7. Delivery
Destinations, shipping methods, costs, free-shipping threshold and delivery times are set out in our Shipping policy. Please check that the delivery address is correct before you confirm the order.
8. Right of withdrawal and returns
As a consumer you can withdraw from your purchase within at least 14 calendar days of delivery, without giving a reason. How to withdraw, the exceptions for sealed products and how refunds are made are set out in our Refund policy.
9. Legal guarantee
We are responsible for any lack of conformity of the products for three years from delivery. A defect that appears within two years of delivery is presumed to have existed at delivery, unless we prove otherwise. If a product arrives damaged, wrong or past its best-before date, write to support@athleticaliments.com with your order number and a photo. Follow the storage instructions on the label and keep your proof of purchase.
10. Subscriptions
Some products can be bought as a subscription. The discount, the delivery frequency and the price are shown on the product page before you subscribe. Each delivery is charged to the payment method you chose, on the frequency you chose. You can change products, skip a delivery or cancel from your subscription portal at any time before the next charge. The right of withdrawal applies to each delivery as set out in the Refund policy.
11. Affiliate programme
Our affiliate programme has its own terms, which you accept when you sign up. Those terms, not these, govern commissions and payouts.
12. Product information and use
Each product page shows the product, its flavours and sizes, and the information printed on its label. The label of the product you receive prevails. Use the products as the label directs and read its warnings before use.
13. Liability
We are liable for the products we sell as the law provides. We are not liable for damage caused by using a product against its label directions or warnings, or for events beyond our reasonable control. Nothing in these terms limits your rights as a consumer.
14. Intellectual property
The content of the website, including texts, images, logos and brand names, belongs to Athletic Aliments S.L. or its licensors. You may not copy or reuse it without our written permission.
15. Personal data
We use your data as described in our Privacy policy.
16. Governing law and disputes
These terms are governed by Spanish law. If you are a consumer, you can bring a claim before the courts of your place of residence. Before going to court, we would appreciate the chance to resolve any issue at support@athleticaliments.com.
17. Contact
Athletic Aliments S.L., Carrer d'Atenes 9, 08006 Barcelona, Spain. Email: support@athleticaliments.com