Refund policy
This policy explains how to cancel an order, return a product and get a refund. It applies to orders placed on athleticaliments.com by consumers.
Who we are
Athletic Aliments S.L., Carrer d'Atenes 9, 08006 Barcelona, Spain, CIF B56308737.
Email: support@athleticaliments.com
Your right to withdraw
You can withdraw from your purchase within 14 calendar days without giving a reason.
The 14 days start on the day you, or someone you name other than the carrier, receive the products. If one order arrives in several parcels, they start on the day the last parcel arrives.
How to withdraw
- Send us a clear statement that you are withdrawing, by email to support@athleticaliments.com, before the 14 days end. Include your order number.
- You can use the model withdrawal form below. It is optional.
- We confirm receipt by email and tell you where to send the products.
What you can return
Products must come back sealed, as you received them.
Our products are food and food supplements. Once the seal of a tub has been opened, it cannot be returned for health and hygiene reasons, and the right to withdraw does not apply to it.
Sending the products back
Send the products back within 14 calendar days of telling us you are withdrawing.
You pay the cost of returning them. Pack the tubs so they arrive undamaged.
Refunds
We refund all payments we received for the withdrawn products, including the original delivery cost, within 14 calendar days of receiving your withdrawal.
We may hold the refund until we have the products back, or until you send us proof that you have shipped them, whichever comes first.
We refund to the payment method you used, unless you agree to another one. A refund carries no fee.
What the refund covers
| Case | Refund | Return shipping |
|---|---|---|
| You withdraw, products sealed | Product price and original delivery cost | Paid by you |
| You chose a dearer delivery option | Delivery refunded up to our cheapest option for your destination | Paid by you |
| Product damaged, faulty or wrong | Replacement or full refund | Paid by us |
Reduced value
If a returned product shows handling beyond what you needed to check it, we may deduct the loss in value from the refund.
Damaged, faulty or wrong products
If a product arrives damaged, is faulty or is not what you ordered, write to us at support@athleticaliments.com with your order number and a photo.
We replace the product or refund it, and we pay any return shipping. This applies to opened products too, and it does not limit your rights under the legal guarantee.
Model withdrawal form
Fill in and send this form only if you want to withdraw from the contract.
- To: Athletic Aliments S.L., Carrer d'Atenes 9, 08006 Barcelona, Spain, support@athleticaliments.com
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
- Ordered on (*) / received on (*):
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is sent on paper):
- Date:
(*) Delete as appropriate.
Contact
Questions about a return or refund: support@athleticaliments.com.